The objective of this research is to introduce some indexes to measure customer’s satisfaction. Further, on the basis of these indexes the appropriate data are collected by using a questioner with respect to articles 1-c, 2-a, 2-c, 5-c, 5-d, 5-e, 6-a and 6-b of EFQM model through Customers Technical Assistant Unit of Mobarake Steel Company. In the first ste CTAU 0cm" type=disc Effectiveness of corrective actions, Effectiveness of customer relation methods, Effectiveness of customer awareness methods, Recognition of customer’s needs, are appropriate to measure customer’s satisfaction. In addition the importance of each index is calculated and is given with the customer’s satisfaction number of each class of customers.
